Refund policy

Returns & Refund Policy

At our store, each product is handmade with great care and attention to detail. For this reason, slight variations may occur, which are part of the uniqueness and character of each piece.

No Exchanges / Returns

We do not accept exchanges or returns for reasons such as:

• Change of mind
• Incorrect product selection
• Personal aesthetic preferences

By completing an order, the customer acknowledges and accepts the characteristics and nature of handmade products.

Defective or Damaged Products

If a product arrives defective or is damaged during transit, we offer a full refund.

To submit a valid claim:

• The customer must contact us within 48 hours of receiving the order.
• Photographic evidence showing the damage or defect must be provided, including photos of both the product and its packaging.

Once the issue has been confirmed:

• We will issue a full refund of the order amount, including shipping costs.
• The refund will be processed using the same payment method used for the purchase, within [X] business days.

In these cases, the customer is not required to return the product.

Reservations

The business reserves the right to reject refund requests if:

• The specified notification timeframe has not been followed.
• Sufficient evidence has not been provided.
• Misuse or damage occurring after delivery is determined.