Shipping policy

Shipping Policy

Our business ships products throughout Greece, with the aim of ensuring safe and timely delivery.

1. Shipping Areas

We currently ship exclusively within Greece.

2. Shipping Methods

Orders are shipped via:

  • Box Now (locker pickup)
  • ACS Courier (delivery to your address)

Customers can select their preferred shipping method during checkout.

3. Order Processing Time

All orders are prepared and shipped within 5–7 days of order confirmation.

Processing times may vary during periods of high demand due to the handmade nature of our products.

4. Delivery Time

The estimated delivery time after dispatch is:

  • 1–3 business days

Delivery times may vary depending on the courier company and transportation conditions.

5. Shipping Costs

Shipping costs are as follows:

  • Box Now: €3
  • ACS Courier: €5

The business reserves the right to adjust shipping costs in accordance with any changes agreed upon with the respective shipping providers.

6. Payment Methods

The following payment methods are available:

  • Online payment through our website during checkout
  • Bank transfer to the business bank account
  • IRIS payment using the business tax identification number (AFM)

Orders are processed and shipped once payment has been confirmed.

Cash on Delivery

Cash on delivery is not available.

7. Damage During Transit

If a product arrives damaged or defective:

  • The customer must contact us within 48 hours of receiving the order.
  • Photographic evidence of both the product and its packaging must be provided.

Once the issue has been confirmed:

  • A full refund will be issued, including shipping costs.
  • The product does not need to be returned.

8. Shipping Delays

The business is not responsible for delays caused by third parties, such as courier companies, or by unforeseen circumstances such as adverse weather conditions, strikes, or other exceptional events.

9. Incorrect Shipping Information

The customer is responsible for providing accurate and complete shipping information.

In the event of incorrect or incomplete information:

  • The business is not responsible for failed delivery.
  • Any additional shipping costs for resending the order will be charged to the customer.